Refund Policy
At EcomBuddys, we strive to deliver high-quality eCommerce services tailored to your business goals. As a service-based company, our efforts begin the moment a project is initiated. Please review our refund policy below before making any purchase or commitment.
- General Policy
Due to the nature of digital services, we do not offer full refunds once a service has been initiated, delivered, or partially completed. However, we do understand that certain situations may require exceptions.
- Eligibility for Refunds
You may be eligible for a partial or full refund under the following conditions:
- The project has not started, and you request cancellation within 24 hours of payment.
- The service delivered is not as described and we are unable to rectify the issue after reasonable attempts.
- A duplicate payment was made in error.
- Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after project commencement
- Delays caused by lack of client communication, feedback, or required materials
- Services that have been fully delivered or consumed
- Custom packages or discounted services
- Third-party tools, platforms, or ad budgets managed by EcomBuddys
- Dispute Resolution
If you’re unsatisfied with our service, please contact us at [email]. We’ll review the issue and work toward a fair resolution, which may include revisions, additional support, or a partial refund depending on the situation.
- How to Request a Refund
To request a refund, email us at [email] with the following details:
- Full Name
- Service Purchased
- Date of Payment
- Reason for Refund Request
- Transaction ID or Receipt
Our team will respond within 3–5 business days.
- Policy Changes
EcomBuddys reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
- Contact Us
If you have questions about our refund policy or need help with a request:
EcomBuddys